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Improved Living PE

Your local LED Specialists - Best Quality at the Best Prices!


ABOUT US

Improved Living is a humble family business. We import most of the products on this website in bulk directly from hand picked factories.

Right now about 70% of the products are imported from East. The other 30% are locally manufactured or locally sourced.

Our products are carefully selected and tested before we put it on the market in order to ensure that you get the best quality.

We ensure you pay the Lowest prices because we cut out the middle man and sell directly to you. Because we are an online shop we do not need to waste money (Your money) on fancy shops or unnecessary expenses.

When you order online you have the choice between paying with PayPal, EFT or direct deposit via Payfast.

You will also have different shipping options and we can assist with courier services. Arranged Collections are welcome.

We ship orders Monday - Friday anywhere in South Africa and also to Neighboring Countries like Namibia, Botswana, Zimbabwe, Mozambique, Swaziland and Mauritius.

99% of the time we will have stock and we will send out your order within 24 hours after we received the payment. 1% of the time if it happens that we run out of stock we will have the item ready for shipping within 10 days since we receive new shipments every week. We try our best to avoid such situations but unfortunately it does happen from time to time. 

Most importantly - happy customers make us happy.

Please remember we have a 7 day money back guarantee policy on ALL our products.

WARRANTY CONDITIONS OF SALE & DISCLAIMER

1.WARRANTY                                                                                                                                    

1.1      Except for abuse, misuse, breakages and over and under-voltages, products used for purposes other than the intended purpose, the standard warranty covers the following goods from the date of delivery against any defect in workmanship or material for the period as indicated:

Please refer to detailed description of the warranty in Annexure A

Annexure A: WARRANTY CONDITIONS:

1) TERMS AND CONDITIONS

a) SCOPE

The warranty set forth below is given by Improved Living with respect to Improved Living branded products, sold by Improved Living (herein referred to as “Product”) to its direct Customers (herein referred to as : “Customer”) Improved Living reserves the right to change the warranty terms without prior notice. The terms and conditions of warranty applicable by Improved Living shall be those in force at the delivery date of the products to the customer.

b)  COVERAGE                                                                                                                                           

Improved Livings' warranty covers each product and those products will be free from defects in materials and workmanship subject to the conditions as stated hereafter during each products warranty period, (here-in referred to as: “Warranty Period”) from the date of Delivery.

 Improved Living may also, at its absolute discretion, give a credit to the customer corresponding to the price paid for the defective product if the product has been discontinued or is not available or replace the product with a same or an equivalent product. Additional costs (e.g. dismounting), freight for defect parts or products, re-installation, transportation time, tools for lifting and scaffolding) or other costs coming from a breakdown of installation and/or costs in relation with consequential, special, incidental or pure financial damages such as loss of revenue/profits, damage to property, stoppage of work, idle assets, loss of production, costs incurred by road blocking, road signs, traffic deviations etc. are not subject to this warranty Improved Living cannot be held liable for not compensating any person against such a loss or damage which may arise to persons or properties.

 

2)  LIMITATIONS AND EXCLUSIONS                                                                                                      

The customer must demonstrate that any default, defect or damage to the product or part thereof does not result or is not directly or indirectly caused by any error, default, neglect, abuse, misuse or abnormal use by the customer notably the non-compliance of the following conditions:

a)       The Product has been properly transported by the Customer using the original packaging;

b)       The Product has been stored, installed, used and maintained in accordance to Improved Livings’ specifications, guidelines, and instructions and where applicable IEC test standards and used for a purpose which was stipulated by Improved Living;

c)       The Product has been wired and installed and operated within the electrical values, operating range and environmental conditions provided in Improved Livings’ specifications, application guidelines, IEC test standards or any other documents downloaded after purchase of the Products;

d)       The Product has not been subjected to mechanical loads which do not comply with its intended use;

e)       Improved Living cannot be held liable for electrical supply conditions, including spikes, over-voltage/under-voltage and ripple current control systems that are beyond the specified limits of the Product and those defined by relevant supply or contrary to industry standards relating to acceptable input power, therefore drivers/power supplies can only be warranted with the use of AVR (Automatic Voltage Regulators);

f)        The Product has not been exposed to ambient temperatures in excess of the maximum value required by Improved Living as stated on the product listing.

g)       The product and/or any part thereof has not been repaired, replaced, adjusted or altered, by the customer or any person, without Improved Livings' prior and written authorization;

h)       The not accessible/sealed parts, e.g. optical compartments, of the product have not been opened by the customer without Improved Livings’ prior and written authorization;

i)        The product has not been improperly manipulated and/or put into contact with chemical products;

j)        Should the Product be installed in a corrosive environment notably seaside or chemical site and the set IP rating of the product is not high enough, the customer must inform Improve Living which shall prescribe necessary precautions like additional, specific treatment and painting the customer should comply with, including the regular respect of the prescribed maintenance actions during the course of operation

3)  Improved Living Warranty CONDITIONS DO NOT APPLY TO:                                   

a)       Damage or failure to perform arising as a result of force majeure or from any violation of any applicable standard or regulations, including without limitation those contained in the latest safety, industry and/or electrical standards and regulations applicable to the customer;

b)       Failure in performance, structural defect or functional deficient when Improved Living has complied in full with the customer’s written briefs, drawings or specifications with subsequently are found to be inadequate, incomplete or defective;

c)       Any acts of nature such as lightning damage or corrosion should the corrosion be the result of external causes or factors (e.g. chemical products);

d)       Abrupt failure of less than five percent (5%) of total amount of LED (rounded up to the nearest unit) in a single Product;

e)       Additional control gear;

f)        Parts, elements and/or accessories added to the product after its delivery;

g)       Normal wear and tear of the Product.

4) NO IMPLIED OR OTHER GUARANTEES:                                                                               

The Warranties and remedies contained in Improved Living warranty conditions are the only warranties given by Improved Living in connection with defective or non-conforming products supplied to the customer and are given in lieu of all other warranties whether express or implied, including without limitation warranty of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights which warranties are hereby disclaimed. In any event, the liability of Improved Living for all claims with respect to the warranty conditions shall not exceed the sum of payments for the products paid by the customer which are the subject of the dispute. Moreover the customer shall not request and/or claim any payment extensions, price reductions or the termination of the supply contract if any. No agent, distributor or dealer is authorized to change, modify or extend the terms of warranty conditions on behalf of Improved Living.

5) Warranty Claims 

No Claim will be considered without the following.

• Copy of the invoice / order number & proof of payment.

The non-conforming or defective Products or parts shall become Improved Livings' property as soon as they have been replaced. Improved Living may charge the customer for returned products or parts that are not found to be defective or non-conforming together with the freight, testing and handling costs associated therewith.

Disclaimer:

Consumers accessing the Improved Living website (www.improvedlivingpe.co.za) do so voluntarily and at their own risk. We do not accept any responsibility for any incident that might occur as a result of this action.

The content on this website and on any pages thereof is intended to provide information about Improved Living. Such information is not considered all-embracing and might be outdated, faulty or might contain mistakes. It is not Improved Living intention to force any point of view onto users by means of this website or to influence them in any way. The statements, documentation and any other content from which possible points of view can be derived is the exclusive policy and point of view of Improved Living and is solely intended to inform the website users and not to influence them in any way.


Improved Living reserves the right to make any changes and improvements to the website and its content without prior notice.

These terms and conditions related to the usage of this website encompass total usage and access to the Improved Living website and are not subject to any prior communication, changes or improvements and might from time to time, after careful consideration, be changed without prior notification.

Downloads:
Should any information documents be made available on the website for downloading by Improved Living will reserve the copyright thereof. (No documents or any part thereof may be circulated or edited without permission) The use of document is controlled and protected by the indicated copyright and copyright act.

Links to other websites:

Improved Livings' website may possibly be linked to other Third Party websites over which is we have no control and we cannot be held responsible for its content. These links are merely for the convenience of specific users. Such Third Party websites will as far as possible is approved according to content. There might however be cases where links are placed on our website without our knowledge or approval.

Indemnity:

Except where otherwise mentioned, all information contained on this website is offered on sight value. This is inclusive of all explicit or implied conditions, suppositions and powers of attorney inclusive. Improved Living accepts no responsibility or implied responsibility for accuracy, acceptability, completeness or accessibility.


E-mail:

The information contained in any e-mail or any attachments thereto are exclusive for the use of the persons whose names appear on the mailing list. An e-mail of this nature may contain information, which is confidential and private. If this e-mail has reached you and you are not the addressee, you are kindly requested not to distribute this email by any means, not to divulge the content of this email or to copy it in any way and not to participate in any action that stems from it. Kindly notify the sender by reply email immediately that the email message was received in error and delete the email immediately thereafter.

Any opinions, points of view, conclusions or other information contained in this message is that of the sender and is not necessarily supported by Improved Living, the Body Corporate, the Management Team or the staff.

Improved Living does not accept responsibility for any unlawful opinion or proposal made by the sender on behalf of Improved Living.

As a result of the nature of the email communication Improved Living accepts no responsibility for the handling of confidential information that might be contained therein and will not assume any responsibility in this regard.